Skip to Content

General terms and conditions of sale

Version of October 20, 2017. Previous versions available upon request.

The mandatory legal notices concerning the website aircraft.kristal.aero are indicated on this page in accordance with the law for confidence in the digital economy (LCEN) of June 2004.

1. Preamble

These General Terms and Conditions of Sale define, in accordance with Article L. 441-6 of the French Commercial Code, the respective obligations of Kristal Aeronautique and its customers within the framework of their contractual relationship concerning the sale of products by Kristal Aeronautique. Therefore, any order placed with Kristal Aeronautique implies the customer's full and unreserved acceptance of these General Terms and Conditions of Sale, which the customer acknowledges having read and understood. These General Terms and Conditions of Sale supersede any other document, and in particular the customer's general terms and conditions of purchase. Only specific terms of sale agreed upon in writing between Kristal Aeronautique and the customer may, where applicable, deviate from these General Terms and Conditions of Sale. All provisions of these General Terms and Conditions of Sale not expressly modified or repealed by these specific terms of sale remain fully applicable.

2. Creating a customer account

All orders placed with Kristal Aeronautique require the creation of a customer account. Access to this account on the website  www.kristal.aero  is via the email address and personal, confidential password provided during account creation. If you place an order through a method other than the website and do not yet have a customer account, the Kristal Aeronautique team will create one for you and provide you with your login details. Never share your login details with third parties. Kristal Aeronautique cannot be held liable for any actions taken through or on your customer account by a third party to whom you have disclosed your login details, or who has accessed your login details or account through your fault or negligence.

3. Catalogue

The information contained in the catalogues, brochures, prices, diagrams and throughout the website is provided for informational purposes only by Kristal Aeronautique, which reserves the right to make changes to it at any time and without notice.

4. Request for a quote

To send a price request to Kristal Aeronautics, you can specify the references and quantities desired.

  • By phone
  • By email
  • Online,
    the quote request gathers the various items selected by the user during their visit to the website  www.aircraft.kristal.aero. La consultation des demandes de cotation est possible via le Compte Client en cliquant sur “voir ma demande”. La demande est automatiquement enregistrée.Afin d’envoyer la demande, il faut aller sur la page “détails de votre demande”, ajouter les différentes informations de votre société, du mode de livraison souhaité et cliquer sur “demander les prix”.Vous recevrez automatiquement un email récapitulatif et votre demande de cotation sera accessible sur la page cotation. Les demande de cotations qui n'ont pas encore de prix ont le statut “en attente”.
5. Offer

Once the price request has been sent, Kristal Aeronautique responds by email within 24 hours to offer a quote including the price and delivery time, or to indicate the unavailability of the requested products.

Prices are quoted in euros excluding VAT, ex-works from our warehouses in Lunel, France, and are valid until the date indicated in the quote, provided that the products have not been sold between the date the quote was issued and its acceptance by the customer. Each quote has a validity period; the expiry date is indicated in the quote sent.

All quotes are available online, regardless of the request method (phone, email, online). You can access them on the dedicated page; these are requests with a status of "to be accepted".

The seller does not act as a technical advisor to the buyer or installer. It is the installer's responsibility to verify that the part number or proposed alternative part number, the part configuration, and the certificates provided by the seller are suitable for the intended use.

6. Order

To confirm an online order, go to the quotes page, select the quote, and click "Accept." In the window that appears, check the box "I accept the terms and conditions" and click "Accept" a second time. An order confirmation email will then be sent to the email address provided when you created your customer account.

For an order placed by email, the order is validated as soon as the proposed quote is accepted, with or without a purchase order.

If you do not receive a confirmation email, please contact us to clarify the situation.


Therefore, any order constitutes acceptance of the price and description of the products available for sale.

The Customer cannot cancel the order, except with the express prior agreement of Kristal aéronautique.

Orders will only be processed after receipt (acceptance) of payment, unless otherwise agreed by a prior interprofessional body.

Kristal Aeronautique reserves the right to cancel or refuse any customer order for the following reasons: sale in progress, incomplete payment, non-payment of a previous order.

7. Payment
Payment methods

In accordance with Article L. 441-6 of the Commercial Code, as amended by Law No. 2008-776 of August 4, 2008 (LME), Articles 1226 and 1235 et seq. of the Civil Code, and subject to applicable interprofessional agreements:

Payment is made in cash, unless otherwise agreed by an interprofessional body.

Payment means receipt by Kristal Aeronautique of the full amount of the invoice, and not the delivery of a document implying an obligation to pay.

Payment methods

Kristal Aeronautique offers several payment methods: credit card, bank transfer and check.

  • bank card

    • By phone or email:
      You provide us with your bank details by phone or email, and we process your order payment.
      Simple and quick, your order is confirmed the same day.
      Only VISA and MASTERCARD cards are accepted.
      Zone Costs 
      Zone € 0€
      Hors zone € 2,7%*
      cerf 2,7%*
      * % of the total amount due: products, services and taxes (excluding payment fees).


  • Other payment methods

    • Bank transfer:
      Bank transfer is quick and efficient.
      As soon as we receive your payment in our account, we will confirm your order.
      Zone € $
      Zone € 0€ N / A
      cerf 25€ 25 $
      Hors zone € 25€ N / A

    • Verification:
      Your order is confirmed upon receipt of your check.
      Please indicate the order number and send your payment, made payable to "Kristal Aéronautique", to the following address:
      Kristal Aéronautique
      , 61 rue Frédéric Mistral,
      34400 Lunel,
      France.

    • Kristal Aeronautics may authorize payment by
      SEPA B2B direct debit on behalf of the Client. The Client must then sign the mandate and send it to their bank. In the event of refusal by the bank, all bank charges will be borne by the Client.
8. Delivery
Support
  • Kristal Aéronautique uses its own carrier account.
    By default, Kristal Aéronautique handles packaging, insurance, and delivery through its carrier account: TNT, DHL, FedEx, or France Express. The inconterm used is DDP (Delivered Duty Paid). Kristal Aéronautique accepts no liability for risks associated with shipping parts. Customs fees are the responsibility of the customer.

  • Use of the customer's carrier account
     : At the customer's request and expense, Kristal Aéronautique may use its carrier account: TNT, FedEx, DHL, France Express, UPS, Chronopost, or Geodis. All shipping and insurance costs, as well as any applicable customs duties, are the responsibility of the customer.
    When using the customer's DHL or UPS account, Kristal Aéronautique only provides packaging information (dimensions and weight of the package(s)). The customer is responsible for preparing the shipment for collection and issuing the shipping document.
    The Incoterm used is Ex Works: the customer assumes all risks as soon as the shipment leaves the warehouse.
Delivery times

Delivery times are calculated from the date the packages are handed over to the carrier.

Order preparation and shipping take place Monday through Friday. Product delivery times are accepted by the customer when requesting a price quote.

For next day delivery in mainland France (excluding Corsica) via TNT, the package must not exceed the following dimensions: Length + Width + Height = 220 cm with a maximum dimension of 150 cm and a maximum weight of 30 kg.

For next day delivery in Europe via FedEx, the package must not exceed the following dimensions: Length + Width + Height = 330 cm with a maximum dimension of 274 cm and the shipment must not have a maximum taxable weight of 68 kg.

It must also not contain any hazardous materials.

Carriers impose different order processing times for same-day shipping. Here's a summary:


TNT 16h00 FRANCE EXPRESS 14h00
FEDEX 14h00 CHRONOPOST 12h00
DHL 11:30 UPS 12h00

Delivery costs
  • Metropolitan France
    • Weight Costs
    Less than 15 kg 15€ *
    Between 15 and 30 kg 30€ *
    More than 30 kg Contact us

    * By parcel 


  • Europe
    • Weight Costs
    Less than 5 kg 25€ *
    Between 5 and 15 kg 40€ *
    More than 15 kg Contact us

    * By parcel 


  • International (Hors Europe)
    • Zone Costs
    United States, Asia Prices calculated according to FedEx's public rate
    Africa Prices calculated based on DHL's public rates
    The rest of the world Prices calculated based on the public rates of FEDEX, DHL and DIMOTRANS

  • Free delivery for orders over €1500 under the following conditions:

    • Order amount greater than or equal to €1500 (excluding taxes, services and spare parts)
    • Package weight less than 15 kg for mainland France
    • Package weight less than 5 kg for Europe
    • Transport via TNT
    • Free delivery for the first delivery in the case of multiple deliveries.
9. Complaints

The Customer acknowledges that delivery times are indicative only and that Kristal Aeronautique will make every effort to deliver the products within the desired timeframe. Consequently, the Customer acknowledges and accepts that in the event of a delay, they waive all rights to recourse. The Customer has 72 hours to inform Kristal Aeronautique of the non-receipt of a package. Upon receipt of the package(s), the Customer must check their condition and make the usual reservations with the carrier, in accordance with the legal procedures and time limits stipulated in Article L. 133-3 of the French Commercial Code.

If Kristal Aeronautique deems a claim valid, its liability is limited to replacing the defective part, without any further compensation. The replaced merchandise must be returned in its entirety, along with its original certification documents.

10. Retention of Title

Kristal Aeronautique retains ownership of the goods sold until full payment of the principal and any associated costs. Therefore, any failure to pay an installment may result in Kristal Aeronautique repossessing said goods.

In the event of non-performance by the Client of one of its obligations, Kristal aéronautique reserves the right to terminate the sale automatically after a simple formal notice which has remained without effect, sent to the Client by registered letter with acknowledgment of receipt, or to continue its performance.

The Customer must inform Kristal Aeronautique of any threat, action, seizure, requisition, confiscation or any other measure likely to affect its property rights over the products.

11. Exchange Sale

In the case of a standard exchange, the customer pays the standard exchange price plus the value of the used part (called the "exchange part"). The exchange part must be returned within 15 days of the invoice date. Any part not returned within this timeframe will not be refunded.

The returned part must be accompanied by the completed "Return of Equipment for Standard Exchange" form. This form is provided by Kristal Aeronautique. The part is then sent for analysis to an FAA/EASA-approved workshop, which will determine its conformity. Returned parts must be of the same part number and manufacturer as the delivered equipment. They must be returned in optimal working condition. If the cost of the overhaul ("OH" or "SV") is higher than that of a standard overhaul, the difference will be invoiced separately, as will any non-standard parts.

12. Return of goods

All returns must be accompanied by a Return Merchandise Authorization (RMA) number, which you can obtain by contacting us. Any merchandise received by Kristal Aeronautique without prior return authorization will be returned to the sender at their expense.

The following information is mandatory to request a return authorization, which must be provided no later than 5 business days after receipt of the goods:

  • Invoice or order number
  • Product reference and quantity to be returned
  • Reason for return

Kristal Aeronautique reserves the right to refuse a return of merchandise without having to justify it.

Authorized returns must be received within 5 business days of the return authorization number being issued and must be accompanied by that number. Shipping costs, as well as all other costs related to the return of goods, are the responsibility of the sender.

The amount of the loan repaid by Kristal Aeronautique will be calculated according to the following cases:

  • Uninstalled part returned with its certificates and original packaging: a 20% restocking fee will be retained, as well as all costs of returning the goods to their original stock.
  • For any part installed or any security packaging opened: repair or certification fees, if applicable, will be added to the above fees.
13. Parts Certification

Kristal Aeronautique guarantees that the parts sold comply with current regulations and possess the appropriate certifications. The different conditions of the parts offered are as follows:

  • Factory new part: The part is brand new, directly from the factory, and comes with a manufacturer's certificate of conformity or an FAA or EASA authorization certificate.
  • New: Brand new part accompanied by its certificate of origin
  • Surplus new: New part, without certification, and whose manufacturing date may be old.
  • In working order: Used part repaired, tested and certified by an approved body, delivered with an FAA or EASA authorization certificate.
  • Remanufactured part: Used part, fully remanufactured according to manufacturer specifications, delivered with an FAA or EASA authorization certificate.
  • Repaired: Used part repaired, tested and certified by an approved body, delivered with an FAA or EASA authorization certificate.
  • Used part: Used part, as removed from the aircraft, without certification or guarantee of operation.
14. Warranty

In addition to the commercial warranty, Kristal Aeronautique guarantees its products against any manufacturing, material, and design defects. If the customer believes that the delivered products have a material defect or a hidden flaw, they must immediately inform Kristal Aeronautique, specifying the nature and extent of the alleged defects and providing all necessary supporting documentation. The buyer must allow Kristal Aeronautique to conduct, or have conducted by a third party, any investigations it deems necessary, and Kristal Aeronautique may request the return of the products in question for analysis.

If, after these analyses, checks, or verifications, the products prove to be defective, Kristal Aeronautique undertakes, within the sole limits of its commitment, to refund, replace, or repair, at its own expense, any product recognized as defective. Kristal Aeronautique shall under no circumstances be liable to the customer for any compensation whatsoever for any damages whatsoever, nor for the payment of costs, penalties, compensation, or damages of any kind whatsoever arising from defects or flaws affecting the products it sells.

It is expressly stipulated that the warranty excludes damages resulting from use of products sold by Kristal Aeronautics not in accordance with the instructions for use, use of products not in accordance with the intended use, external constraints or any other case of force majeure or normal wear and tear.

  • For equipment sold in working condition (SV), the warranty is 3 months from the date of delivery.
  • For equipment sold in refurbished condition (OH), the warranty is 6 months from the date of delivery.
  • For equipment sold as new (NEW), the warranty is 12 months from the date of delivery.
15. Best Price Guarantee
Definition

The guarantee applies exclusively to quotes marked "BEST OFFER Guarantee". Kristal Aeronautics commits to matching its price if you find a better offer from another supplier. The reference price excludes taxes, delivery charges, deposits, and payment fees. Kristal Aeronautics reserves the right to accept or refuse the request based on the following criteria.

Conditions of acceptance

Acceptance of the BEST OFFER guarantee is subject to the following conditions:

  • The company that submits a better offer must:
    • Having your headquarters in Europe
    • Price of your products in euros ex-works Europe (Ex-works Europe)
  • The elements being compared are:
    • Product reference, condition, quantity
    • Type of sale, availability, certificates
    • Historical context and remaining potential (if applicable)
    • discriminatory warranty and other sales conditions
  • Warranty activation period:
    • For alignment of a Kristal aeronautical qualification, the application must be made before its expiry date.
    • For any refund request relating to a Kristal Aeronautique order, the request must be made within 5 working days following the date of the order.
  • Validity of the reference citation:
    • For alignment of a Kristal aeronautical qualification, both the reference qualification and the Kristal qualification must be valid at the time of application.
    • To obtain a refund for an order placed with Kristal Aeronautique, the reference quote must be valid at the time of the order OR have been issued no later than 3 working days after the order.
  • Only one alignment request per order/quote line will be considered.
Implementation methods

Please submit your request by email to  meilleureoffre@kristal.aero  .

  • Items to be provided by the client.
    • The KRISTAL.aero note indicates the relevant term
    • The reference quote must include: the product reference, its condition, quantity; the type of sale, availability, certificates; history, remaining stock (if applicable); warranty and any other specific terms of sale. The issuing company's contact information must be included on the quote.
  • KRISTAL Aeronautics Request Processing Time
    • During the day, in the case of a quote alignment request submitted before 4:00 PM
    • Within five (5) business days in the event of a refund request related to an order
  • If your refund request is accepted, you will be reimbursed in the form of a voucher:
    • Valid for 6 months
    • Usable for one or more commands
    • Not convertible to cash
16. Reductions, discounts, rebates, allowances

The prices shown include any discounts or rebates that Kristal Aeronautique may grant based on its services or the buyer's assumption of certain responsibilities. No discounts will be given for early payment, except under specific conditions.

17. Competent court

Any dispute relating to the interpretation and performance of these general terms and conditions of sale shall be governed by French law. In the absence of an amicable settlement, the dispute shall be brought before the Commercial Court of Montpellier.

18. Amendments to the general terms and conditions

Given the potential for changes to the website, Kristal Aeronautique reserves the right to modify these terms and conditions of sale at any time. Updates will be available online at www.kristal.aero and will apply only to sales made after their publication. It is the customer's responsibility to review any new clauses of these terms and conditions of sale with each new order.

19. Force majeure

In addition to the elements usually taken into account by French case law, the seller's obligations will be automatically suspended in the event of circumstances beyond its control that prevent the normal performance of the contract, such as:

  • fire
  • the storm
  • the flood
  • computer failure

Upon discovering the event, the Seller must inform the other party as soon as possible. The suspension of obligations shall in no case constitute grounds for liability for non-performance, nor give rise to the payment of damages or late payment penalties. As soon as the cause of the suspension ceases, the Seller shall inform its Client. Kristal Aeronautique shall not be held liable if the non-performance or delay in performance of its obligations, as described in these general terms and conditions of sale, results from a case of force majeure. For the purposes hereof, force majeure shall be understood to mean any external, unforeseeable, and irresistible event, as defined in Article 1148 of the French Civil Code.

20. Use of assets

Goods, technologies and software sold by KRISTAL Aeronautics must be implemented in accordance with the export regulations of the European Union, the United States of America and the United Kingdom.

Any diversion contrary to the export regulations of the European Union, the United States of America or the United Kingdom is prohibited.

KRISTAL aeronautics reserves the right to request the final destination of the goods delivered.