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Data Policy

At KRISTAL AERONAUTIQUE, we know that trust is essential for the use of your personal data. That's why we apply the strictest confidentiality standards and only use your information for clearly defined purposes and in strict compliance with your rights, including your right to privacy.

This policy explains what personal information we collect, how and why we use it, and with whom we share it in the course of our business activities. It applies to all personal data we process in the course of our business activities, whether it relates to customers or prospects, regardless of the contact channel (website, email, or telephone).

This Charter may be modified, supplemented, or updated, particularly to comply with any legal, regulatory, jurisprudential, or technical developments. However, your personal data will always be processed in accordance with the policy in effect at the time of collection, unless a mandatory legal obligation requires otherwise and applies retroactively.


Who is responsible for processing your personal data?

The controller of all processing mentioned in this Charter is: KRISTAL AERONAUTIQUE, whose registered office is located at 61 rue Frédéric Mistral, 34400 Lunel, France.


When is your personal data collected?

Your data is collected directly from you or from our partners.

Your data is collected under the following circumstances:

  • As part of the service provision:
    • When requesting a quote, online, by phone or by email.
    • When you buy a product.
  • As part of our business relationship:
    • When you participate in our direct marketing campaigns, for example by entering a competition.
    • Feel free to contact us with any questions.
  • When you visit our website.
    • With your consent, when you browse our site and accept cookies (for more information, see our  cookie policy ).
    • When you create an account on our website and enter your email address.
    • When you create, connect or update your customer account.
    • When you sign up for the newsletter.

What personal data is collected?

The personal data collected by KRISTAL AERONAUTIQUE and the communication/contact channels described in this Charter are as follows:

  • Personal information and contact details (for example, name, surname, title, postal address, landline and/or mobile phone number, email address).
  • Information collected via our website and/or by email and/or by telephone regarding
    • Your quote requests,
    • Your orders and delivery conditions,
    • Your invoices.
  • Payment information (e.g., information on the payment method used and information on the financing arrangements).
  • Transaction information (e.g., transaction number, purchase details).
  • Information relating to customer relationship management, including:
    • Data relating to the collection of your opinions and comments on your experience as part of our satisfaction surveys, on social networks…
    • Data relating to the management of complaints and disputes,
    • Data relating to after-sales service and warranties.
  • Information relating to your use of our website.
  • Commercial communication (for example: your choice to receive or not receive our offers and the corresponding means of contact).

What are the objectives and legal basis for the processing?

For each of the services offered, you will only be asked for the data necessary to achieve the corresponding objective.

These processing operations are based on the performance of a contract, your consent or the legitimate interest of our company (for example, for the security of property and people), as detailed below by purpose.

Supply of products and services

Your personal, contact, and technical data are necessary for us to provide you with our services as a customer. This data comes from the information you have provided. It is essential for the proper management of your order, invoicing, payment, and the warranty associated with the service or product. The processing of this data is based on the existence of a contractual relationship.

Sending contractual documents by email

Contractual documents (quote, order, invoice, account statement) will be sent to you electronically to ensure their preservation.

Quality control, product testing and satisfaction surveys

KRISTAL AERONAUTIQUE may use the data collected for satisfaction surveys, market research, quality control of existing products and services and the development of new products and services.

This processing is based on KRISTAL AERONAUTIQUE's legitimate interest in responding to its customers' requests and expectations regarding their level of satisfaction, the quality of products and services, and their desire for new and innovative solutions.

Customer service and business relations.

To respond to your requests and complaints following a service, KRISTAL AERONAUTIQUE collects the relevant data in order to be able to respond to you, provide you with the information or the quote requested and resolve your complaint.

The processing within the framework of customer service and the monitoring of complaints is based on the legitimate interest of KRISTAL AERONAUTIQUE in responding to your requests or on the existence of a legal obligation (implementation of legal guarantees or withdrawal).

Promotions et communications.

To keep you informed about our news and promotional offers, KRISTAL AERONAUTIQUE collects your contact information. These communications may be personalized by gathering information about your preferences regarding the products and services offered, your lifestyle, your preferred method of receiving communications, and your response to communications from KRISTAL AERONAUTIQUE, unless you have opted out. We also collect information about your browsing activity on our website, in accordance with your cookie preferences.

The processing of your personal data in the context of these commercial communications is carried out on the basis of the legitimate interest of KRISTAL AERONAUTIQUE, unless you have objected to receiving these offers of services and promotions, and this data may be personalized unless you have objected to its personalization.

Statistical studies

The data collected by KRISTAL AERONAUTIQUE, such as your identity, data relating to our business relationship and in particular your use of our products and services, your use of our website, are used to establish consumption statistics useful to our company and/or to offer you personalized offers and/or to improve our product and service offering.

These data processing operations are based on the existence, for KRISTAL AERONAUTIQUE, of a legitimate interest in improving its product and service offering.

Navigation on our website

Depending on your cookie preferences, KRISTAL AERONAUTIQUE may collect some of your data on our site to facilitate your browsing.

This data processing is based on your cookie preferences.

Compliance with legal and regulatory obligations

Your transaction data, payment data, order history and information relating to your orders (nature of service, customer identity and contact details, payment method, history) may be used by KRISTAL AERONAUTIQUE in the context of combating payment fraud.

These legal obligations include the disclosure, in certain circumstances, of personal data to judicial, regulatory or supervisory bodies.

These data processing operations are based on the existence of a legal obligation for KRISTAL AERONAUTIQUE to cooperate with these organizations.


Who are the recipients of your personal data?

KRISTAL AERONAUTIQUE is the sole recipient of your personal data.

KRISTAL AERONAUTIQUE also undertakes not to sell, rent or transfer your personal data to third parties without your consent.


Personal data retention period

KRISTAL AERONAUTIQUE will keep your personal data in a secure environment for the period necessary to achieve the purposes for which it was collected or for the minimum retention period provided for by applicable legislation, in particular in civil and commercial matters.


Exercise your rights

You have the following rights regarding your personal data:

  • The right to access your personal data:
    This right allows you to obtain a copy of all personal data concerning you held by KRISTAL AERONAUTIQUE, as well as information on the processing we carry out on this data. 
  • The right to rectification of your personal data:
    this right allows you to update your personal data when it is no longer accurate.
  • Right to erasure of your data:
    This right allows you to have all your personal data deleted, including your customer file. You will therefore no longer appear as a KRISTAL AERONAUTIQUE customer, although we may retain some of your data to comply with our legal obligations or when necessary for processing a complaint or dispute.
  • Right to data portability:
    This right allows you to obtain a copy of your data only if the following conditions are met: (i) you provided this data to KRISTAL AERONAUTIQUE or it results from your use of our services, including our website, and (ii) this data was collected based on your consent or in the context of the performance of the contract between us.
    This copy will be provided to you in a format that allows you to use it yourself or to entrust its use to a service provider of your choice.
  • You have the right to object to the processing of your data by KRISTAL AERONAUTIQUE for legitimate reasons.
    This right allows you to stop the processing of certain of your data by KRISTAL AERONAUTIQUE for the future, when you have a legitimate reason, in particular if you wish to object to processing related to marketing activities carried out by KRISTAL AERONAUTIQUE and/or profiling carried out for the purpose of sending you such marketing communications.
  • The right to obtain restriction of the processing of your
    personal data by KRISTAL AERONAUTIQUE. Exercising this right allows you to suspend, for a specified period, any processing other than the storage of certain of your data, for the following reasons: you contest the accuracy of this data (the time necessary to carry out the required checks), you contest the lawfulness of the processing carried out by KRISTAL AERONAUTIQUE, or you wish to use this data for the establishment, exercise or defense of legal claims, while we were considering deleting it.
  • The right to define the fate of your data after your death
    This right allows you to give KRISTAL AERONAUTIQUE instructions on the fate of your personal data after your death (its retention, its erasure and, where applicable, its communication).
How to exercise your rights?

You can exercise your rights with KRISTAL AERONAUTIQUE, 61 rue Frédéric Mistral 34400 Lunel, France.

In the course of exercising these rights, you may be asked to provide proof of identity and, where applicable, information relevant to the processing of your request.

You can also file a complaint directly with the National Commission for Information Technology and Civil Liberties (CNIL) on its  website  . For any information relating to the protection of personal data, you can also consult the CNIL website.